Terms of Service

These Terms of Service ("Terms") are an agreement between you and Reload Athletics, LLC, a Delaware limited liability company ("Reload Athletics", "we", "us"). They govern your use of the reload apps, our website and related services (the "Service"). Our Privacy Policy explains how we handle personal information.

IMPORTANT: IF YOU LIVE IN THE UNITED STATES, SECTION 17 REQUIRES YOU TO RESOLVE MOST DISPUTES WITH US BY INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU CAN OPT OUT WITHIN 30 DAYS, AS SECTION 17 EXPLAINS.

By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

• You must be at least 16 years old. If you are under 18, or under the age of majority where you live, a parent or legal guardian must agree to these Terms for you.

• You must be able to form a binding contract, and the law must not prohibit you from using the Service.

• If you use the Service for an organization, you confirm that you have authority to bind it to these Terms.

Give us accurate information and keep it up to date. Your account is personal: don't share it. Keep access to your email account secure, because we use it to sign you in. You are responsible for activity on your account. Tell us promptly if you believe someone has used it without permission.

We work to keep the Service available and useful, but we don't promise that it will be uninterrupted or error-free. We may add, change, suspend or remove features. If we remove a paid feature in a way that materially affects you, we will give you reasonable notice where we can.

THE SERVICE PROVIDES GENERAL INFORMATION FOR TRAINING AND NUTRITION. IT IS NOT MEDICAL ADVICE AND IS NOT A MEDICAL DEVICE. IT DOES NOT DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE OR CONDITION.

• Consult a qualified health professional before you start or change an exercise, nutrition or weight program, and whenever you have questions about your health. Never ignore professional advice or delay seeking it because of something in the Service.

• Scores, training load, energy, fueling and nutrition figures are estimates. They can be incomplete or inaccurate. Don't rely on them alone.

• Stop exercising and seek medical help if you feel pain, dizziness, faintness or shortness of breath. In an emergency, call your local emergency number.

ASSUMPTION OF RISK AND RELEASE. EXERCISE, SPORT AND CHANGES IN DIET INVOLVE RISKS, INCLUDING INJURY, ILLNESS AND DEATH. YOU TAKE PART VOLUNTARILY AND ACCEPT THESE RISKS. TO THE FULLEST EXTENT THE LAW ALLOWS, YOU RELEASE RELOAD ATHLETICS AND ITS MEMBERS, MANAGERS, EMPLOYEES AND AGENTS FROM ALL CLAIMS ARISING FROM YOUR EXERCISE, TRAINING OR DIETARY ACTIVITIES, INCLUDING CLAIMS BASED ON OUR ORDINARY NEGLIGENCE. THIS RELEASE DOES NOT COVER GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD.

Some features use artificial intelligence, for example to estimate the nutrition in a meal photo. AI output can be inaccurate or incomplete. Review it before you rely on it, and use your own judgment. It is not medical, dietary or professional advice. If you have an allergy or intolerance, always check ingredients yourself. Submit only content you have the right to share.

The Service works with services operated by other companies, such as Apple Health, Garmin Connect, Google Calendar, Strava, Wahoo and WHOOP ("Connected Services").

• Your use of a Connected Service is governed by its own terms and privacy policy.

• We don't control Connected Services and aren't responsible for their availability, data or conduct. A Connected Service may change or end its integration with reload at any time. If an integration ends, we will tell you.

• We provide all support for reload. Contact us, not the Connected Service, about reload.

• Our fees pay for reload's own features. We don't charge you for access to a Connected Service or its data.

• Names and logos of Connected Services are trademarks of their owners and don't imply sponsorship or endorsement.

THIRD-PARTY PROVIDER DISCLAIMER. TO THE FULLEST EXTENT THE LAW ALLOWS, ON BEHALF OF EACH PROVIDER OF A CONNECTED SERVICE, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. DATA FROM CONNECTED SERVICES IS PROVIDED "AS IS". NO PROVIDER OF A CONNECTED SERVICE IS LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, AND YOU RELEASE EACH OF THEM FROM ANY SUCH CLAIM.

Coaches, nutritionists and other practitioners who use reload are independent. They are not our employees or agents. We don't verify their qualifications, and we don't supervise or endorse their advice. Any advice or service a practitioner gives you is between you and the practitioner.

• Some features require a paid subscription. The app shows the plans, prices and what each includes before you buy.

• When you buy through the App Store, Apple processes your payment, and Apple's terms govern billing, cancellation and refunds. A subscription renews automatically until you cancel it in your Apple account settings. Deleting the app or your reload account doesn't cancel a subscription.

• A free trial converts to a paid subscription at the end of the trial unless you cancel before it ends.

• We may change prices. We will give you advance notice, and the new price applies from your next renewal. If you don't agree, cancel before it renews.

• Except where the law or Apple's terms require otherwise, payments are non-refundable.

• You own the content you add to the Service, such as workouts, meals, photos, notes and comments ("Your Content").

• You grant Reload Athletics a worldwide, non-exclusive, royalty-free license, which we may sublicense to our service providers, to host, store, copy, process, adapt and display Your Content to operate, secure and improve the Service and to share it as you direct. The license ends when you delete Your Content or your account, except for copies we must keep by law or that remain in backups for a limited time.

• You confirm that you have the rights needed to add Your Content, and that it doesn't break the law or anyone's rights.

• If you send us feedback or ideas, we may use them without any obligation to you.

• Nothing in these Terms restricts your right to write honest reviews of reload.

You agree not to:

• break the law or help anyone else break it;

• harass, threaten or impersonate anyone;

• upload content that is unlawful, hateful, sexually explicit or infringing;

• add other people's personal information without their permission;

• access another person's account or data without permission;

• probe, scan or test the security of the Service, or interfere with its operation;

• copy, scrape or extract data from the Service by automated means, except through features we provide;

• reverse engineer the Service, except where the law allows it;

• use the Service or its content to build a competing product or to train AI models;

• resell or commercially exploit the Service without our written permission; or

• use the Service for any emergency or life-critical purpose.

The Service, including its software, design, content and trademarks, belongs to Reload Athletics and its licensors. We give you a personal, limited, non-exclusive, non-transferable and revocable license to use the Service under these Terms. We keep all rights we don't expressly give you.

If you believe content in the Service infringes your copyright, send our Copyright Agent a notice that identifies the work, the content and where it appears, with your contact information, a good-faith statement that the use isn't authorized, a statement under penalty of perjury that your notice is accurate and that you may act for the owner, and your signature. Copyright Agent, Reload Athletics, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA, legal@reloadathlete.com. We may remove content and close the accounts of repeat infringers.

• You can stop using the Service at any time and delete your account in the app.

• We may suspend or close your account if you break these Terms, if the law requires it, or to protect our users, the public or the Service. Where reasonable, we will tell you first. If we close a paid account for another reason, we will give you reasonable notice.

• Sections 4 to 7, 9 (feedback) and 11 to 22 continue after these Terms end.

TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". RELOAD ATHLETICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT ANY ESTIMATE, SCORE, PLAN OR AI OUTPUT WILL BE ACCURATE, COMPLETE OR RELIABLE.

TO THE FULLEST EXTENT THE LAW ALLOWS:

• RELOAD ATHLETICS AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS AND LICENSORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.

• OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE AND US $100.

These limits don't apply to liability for fraud, gross negligence or willful misconduct, to death or personal injury caused by our negligence, or to any other liability the law doesn't allow us to limit.

To the extent the law allows, you will defend and indemnify Reload Athletics and its members, managers, employees and agents against claims, losses and reasonable legal costs arising from Your Content, your misuse of the Service, or your breach of these Terms or the law.

Talk to us first

Before starting a formal dispute, email legal@reloadathlete.com with your name, a description of the dispute and the relief you want. We will try to resolve it informally within 60 days. Time limits for bringing the claim pause during this period.

Arbitration (United States)

If you live in the United States, you and Reload Athletics agree to resolve any dispute arising from or related to the Service or these Terms by final and binding individual arbitration, not in court. The American Arbitration Association ("AAA") will administer the arbitration under its Consumer Arbitration Rules and, where they apply, its then-current Mass Arbitration Supplementary Rules. The Federal Arbitration Act governs this section. The arbitrator decides questions about the scope and enforceability of this arbitration agreement. Hearings take place by video or phone, or in the county where you live. Fees follow the AAA's rules, and we will pay the fees those rules assign to us.

• Exceptions: either of us may bring an individual claim in small claims court, or ask a court to stop infringement or misuse of intellectual property. Claims for public injunctive relief go to court after the arbitration of any individual claims.

• Class action and jury waiver: you and Reload Athletics may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and both of us waive a jury trial. If a court finds this waiver unenforceable for a claim, that claim goes to court, not to arbitration.

• Opt out: you can opt out of this arbitration agreement within 30 days after you first accept these Terms by emailing legal@reloadathlete.com with your name, your account email and a clear statement that you opt out.

• Time limit: where the law allows, you must bring a claim within one year after it arises.

The laws of the State of Delaware govern these Terms, without regard to conflict-of-law rules. Disputes that are not arbitrated go to the state or federal courts located in Delaware, and you and we consent to their jurisdiction.

If you are a consumer in the European Economic Area, the United Kingdom or Switzerland:

• Section 17 (arbitration and class waiver) doesn't apply to you.

• You keep the protection of the mandatory laws of the country where you live, and you may bring claims in its courts.

• Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability or statutory right that the law doesn't allow to be limited or excluded.

• We will change these Terms only for a valid reason, with advance notice, and you may end your agreement before a change takes effect.

If you got reload from Apple's App Store:

• These Terms are between you and Reload Athletics, not Apple. Reload Athletics, not Apple, is responsible for the app and its content.

• Your license to use the app is limited to Apple-branded products you own or control, as the App Store terms allow.

• Reload Athletics, not Apple, is responsible for maintenance and support. Apple has no obligation to provide them.

• If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the extent the law allows, Apple has no other warranty obligation for the app.

• Reload Athletics, not Apple, is responsible for any claims about the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.

• Reload Athletics, not Apple, is responsible for investigating, defending, settling and discharging any claim that the app infringes a third party's intellectual property rights.

• You confirm that you are not located in a country subject to a US government embargo or designated as supporting terrorism, and that you are not on any US government list of prohibited or restricted parties.

• You must follow applicable third-party terms when you use the app.

• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

We may update these Terms. We will post the new version here with a new effective date. If a change is material, we will notify you in advance and, where required, ask you to accept it. Changes apply going forward only. They don't affect disputes that arose before the change takes effect. If you don't agree to a change, stop using the Service and delete your account before it takes effect.

• These Terms are the entire agreement between you and us about the Service.

• If any part of these Terms is unenforceable, the rest remains in effect.

• If we don't enforce a right, we haven't waived it.

• You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets, without reducing your rights.

• We are not liable for delays or failures caused by events beyond our reasonable control.

• We may send you notices in the app or by email.

• You must comply with US export control and sanctions laws when you use the Service.

• If we translate these Terms, the English version controls where the law allows.

Reload Athletics, LLC

131 Continental Dr, Suite 305, Newark, DE 19713, USA

Support: support@reloadathlete.com

Legal notices: legal@reloadathlete.com